Home FAQ’s & Guides

Frequently Asked Questions


Plans and Billing

How much does Contents cost?

Contents offers two monthly plans and two annual plans.

  • Plan Pro (annual): €13/month (€156/year), designed for individual users.
  • Plan Pro+Collaboration (annual): €69/month (€828/year), ideal for teams.
  • Plan Pro (monthly): €19/month
  • Plan Pro+Collaboration (monthly): €99/month

Annual plans offer savings over the long term.

What is the Fair Usage Policy?

The Fair Usage Policy is a policy put in place to prevent misuse of our technology. We reserve the right to apply restrictions on users who exhibit patterns of system usage that exceed certain thresholds for extended periods of time.

What are the payment methods?

The available payment methods are credit card and PayPal. You can use both methods to subscribe to either an annual or monthly plan.

How many free generations can I make each day with the Freemium Plan?

With the Freemium Plan, you get 8 free generations per day, which you can use to create, rewrite, or summarize content, either in text or image form.

What happens if I exceed the 8 free generations per day?

If you need more than 8 daily generations, you can easily upgrade to one of the paid plans, either Starter or Pro, both of which offer full functionality with no generation limits.

What tools are included in the Freemium Plan?

With Contents’ Freemium plan you have access to:

  • All tools included in Ai Writer
  • All features included in Ai Art
  • 8 generations per day

AI Tools and Features

AI Art – Generating Images with Artificial Intelligence
What is AI Art?

A tool for creating original images from text, designed to support visual marketing, digital campaigns, and graphic assets.

Which languages does AI Art support?

The same premium languages as the platform (EN, ES, FR, DE, IT, PT-BR).

What type of content can I create with AI Art?

Images for social media, blog illustrations, ad graphics, visual elements for e-commerce and websites.

How can I use AI Art?

Describe the image you want to generate (subject, style, tone) and the system produces consistent images. You can modify them, enhance them, or generate new ones.

AI Writer – AI-Assisted Writing
What is AI Writer?

A set of tools for creating articles, posts, product descriptions, web copy, and more, optimizing large-scale business content production.

What languages does it support?

Over 25 languages, with advanced support for English, Spanish, French, German, Italian, and Brazilian Portuguese.

What content can I create with Contents' AI Writer?
  • SEO articles
  • Advertising and social media copy
  • E-commerce descriptions
  • Website copy

It also includes summarization, rewriting, and text improvement functions.

How do I use it?

Enter a prompt with instructions, keywords, and style. You can iterate and refine to get content aligned with your brand voice.

Features
What main features are included in the Contents platform for business content orchestration?

The platform includes: a next-generation block-based AI editor, “Refine with AI” tools to transform and optimize content, a Media Library to organize AI-generated visual assets, an adaptive personal workspace that respects brand style, and a dashboard to manage large-scale content marketing projects.

What are the "Refine with AI" tools for business content optimization?

They are advanced tools that allow you to rewrite, expand, summarize, translate, correct, or transform text into bullet points, improving quality and communication consistency with speed and precision.

What is the Media Library?

The Media Library enables organized and centralized management of images and visual assets, facilitating team collaboration and integration into projects.

How does the "Personal Workspace" feature improve content production?

The personalized Workspace learns and adapts to the brand’s voice, tone, and style, ensuring consistency and speed in content creation across all business channels.


Account Settings

How can I change the language of the platform?
  1. Click on the user icon in the top right corner
  2. Click on “Settings” from the dropdown menu
  3. In the “Personal settings” section, scroll down to “Account preferences”
  4. Select your desired language from the “Platform language” dropdown menu
How can I reset my password if I've forgotten it?
  1. From the login page, click on “Forgot password?”
  2. Enter your email and click “Send link”
  3. Follow the instructions in the email you receive
I'm not receiving the reset email. What can I do?
  • Check your spam/junk folder.
  • Verify that the email address entered is correct.
How can I change my password?
  1. Click on the user icon in the top right corner
  2. Click on “Settings” from the dropdown menu
  3. In the “Personal settings” section, scroll down to “Profile security”
  4. Click the “Change password” button
  5. Check that the indicated email address is correct, otherwise modify it
  6. Click “Send link”
  7. Follow the instructions in the email you receive
What happens after changing my password?

The new password will be active immediately. You’ll need to use it to access all Contents services, even from other devices.

How can I upgrade my subscription?
  1. Click on the user icon in the top right corner
  2. Click on “Settings” from the dropdown menu
  3. Enter the “Plans” section
  4. Click the “Manage plan” button
  5. Click the “Upgrade subscription” button
  6. Select the desired plan and click “Continue”
  7. Complete the payment and confirm your choice
Can I upgrade at any time?

Yes, you can modify your plan at any time by accessing the “Plans” page within the platform settings.

How can I add a new user to my account?
  1. Click on the user icon in the top right corner
  2. Click on “Settings” from the dropdown menu
  3. Enter the “Users” section
  4. Click the “Invite people” button
  5. Enter the email of the person you want to add
  6. Press enter on your keyboard
  7. Press “Confirm and send invite”
How can I view proforma invoices?
  1. Click on the user icon in the top right corner
  2. Click on “Settings” from the dropdown menu
  3. Enter the “Plans” section
  4. Scroll the page down to the “Pro-Forma Invoices” section
Where can I find tax invoices and how can I download them?
  1. Click on the user icon in the top right corner
  2. Click on “Settings” from the dropdown menu
  3. Enter the “Plans” section
  4. Click on the “Tax invoices” tab
  5. Locate the invoice to download and click on the arrow icon positioned on the right
How can I deactivate my subscription?
  1. Click on the user icon in the top right corner
  2. Click on “Settings” from the dropdown menu
  3. Enter the “Plans” section
  4. Click the “Manage plan” button
  5. Click the “Cancel subscription” button
  6. Confirm your choice
How can I deactivate my account?
  1. Click on the user icon in the top right corner
  2. Click on “Settings” from the dropdown menu
  3. In the “Personal settings” section, scroll down to “Delete account”
  4. Click the “Delete account” button
  5. Enter your email address and confirm your choice

Troubleshooting a problem

What can I do if content doesn't load or disappears?

Reload the page by clearing the cache: press Ctrl + Shift + R (on Windows and Linux) or Cmd + Shift + R (on Mac).

Could the problem be related to Google's automatic translator?

Yes. To disable it:

  1. Access the browser menu by clicking on the three vertical dots in the top right corner.
  2. In the dropdown menu, scroll down and select “Translate”.
  3. A box will appear in the top right corner of the page. Click on the three vertical dots in the translation box.
  4. Select “Never translate this site”.
How do I delete browser cookies and cache?
  1. Open your browser settings.
  2. Select “Clear browsing data”.
  3. Make sure to select “Cookies and other site data” and “Cached images and files”.
  4. Confirm the operation and restart the browser.
How do I check if a browser extension is causing the problem?

Access the platform with an incognito tab:

  • On Google Chrome: press Ctrl + Shift + N or open browser settings and select “New incognito window”, then proceed to log in to the platform at https://make.contents.ai/login.
  • On Mozilla Firefox: press Ctrl + Shift + P.
  • On Microsoft Edge: press Ctrl + Shift + N.
  • On Safari: click “File” > “New Private Window”.
What are the most common causes of payment errors?
  • Billing information was not saved correctly or was not entered.
  • Payment was not recorded or updated.
How can I correct my billing information?
  1. Click on the user icon in the top right corner
  2. Click on “Settings” from the dropdown menu
  3. Enter the “Plans” section
  4. Click the “Billing information” button
  5. Correct or modify your data
  6. Click “Save changes”
How can I add a new payment method?
  1. Click on the user icon in the top right corner
  2. Click on “Settings” from the dropdown menu
  3. Enter the “Plans” section
  4. Click the “Manage plan” button
  5. Click on “Add payment method”
  6. Select the type of payment you want to add
  7. Fill in the required information
How to resolve platform access issues?

Make sure you’re using the correct link to access: https://make.contents.ai/login. If you continue to have problems, verify that you’ve entered your credentials correctly and that you don’t have browser blocking active. Also make sure to:

  • Clear the browser cache and cookies.
  • Or press Ctrl + Shift + R (or Cmd + Shift + R on Mac) to reload the page forcing a complete refresh, ignoring the cache.

Get started now with Contents.com